This page is not final. 5 details are still to be confirmed, and it has not yet been reviewed by legal counsel. It is published so it can be checked, not relied upon.
1. Who you are paying
Purchases on Calmtree are made from Calmtree Pvt Ltd, Mumbai, Maharashtra, India. GSTIN: to be confirmed before launch.
Payments are processed by Razorpay. Your card or account details are handled by Razorpay and never reach Calmtree. On your statement the charge appears as to be confirmed before launch.
2. Individual purchases
Calmtree sells access to a category of assessments, or to the full library. Once you complete an assessment and a result is generated, the thing you bought has been delivered, and it cannot be returned.
So the rule is:
- Before you have used it: a full refund within 7 days from purchase, provided no assessment in that category has been completed.
- After a result has been generated: no refund once a result has been generated.
Two exceptions, and we will not argue about either. If you were charged twice for the same thing, we refund the duplicate. If a technical fault on our side stopped you reaching the result you paid for, and we cannot fix it, we refund in full regardless of the window.
Free assessments are free. Nothing in this section applies to them, and no payment details are ever requested for one.
3. Upgrading
If you buy one or more categories and later buy the full library, what you already paid for each category is credited against the library price. You are not charged twice for the same access, and no refund is needed to make that true.
4. Organisation credits
Organisations buy credits. One credit sends one assessment to one employee. There is no subscription and no recurring charge.
- Unused credits in a closed campaign are returned to your balance automatically when the campaign closes. A credit is only consumed by an assessment somebody actually completed.
- Credits already consumed are not refundable. The assessment was delivered and the employee has their result.
- Cash refunds of unused purchased credits: to be confirmed before launch.
- Credit expiry: to be confirmed before launch.
5. Cancelling
There is nothing to cancel. Calmtree does not sell subscriptions and does not store your payment details for future charges, so no purchase renews and nothing recurs.
You can close your account at any time. Closing an account is not a refund request, and the two are handled separately.
6. How to ask for a refund
Email alok@calmtree.in from the address on the account, with the date of the purchase and the amount. You do not need to give a reason.
We aim to respond within 15 days. Approved refunds are returned to the original payment method. How long the money takes to appear after that is up to your bank, and is typically five to seven working days.
If you are not happy with the outcome, the complaint route and the grievance officer's details are on the Your Data and Rights page.